Positioning of management within the matrix of regulatory schemesi

As provided for in the "Consolidated Text for the regulation of the quality of the urban waste management service (TQRIF)" approved with ARERA resolution 18 January 2022 no. 15/2022/R/RIF, Sistema Ambiente has identified itself in REGULATORY SCHEME III, with consequent determination of contractual and technical quality obligations.

> Company name of the manager providing the integrated urban waste management service and tariff management: Sistema Ambiente SpA

> Telephone, postal and email contacts for sending information requests, reporting of disservices and complaints

> Contacts and opening hours of physical counters for user assistance

> Forms for sending complaints

> Current calendar and times for collection in the historic centre

> Current calendar and times for urban waste collection in the suburbs

> The Collection Centres

> News

> Instructions for correct disposal of urban waste

> Quality Chart

> Percentage of separate collection achieved in the Municipality

> Calendar and times of street sweeping and washing service

> Tariff calculation rules

> Information for access to any tariff reductions granted to users in a state of economic and social hardship and the relative procedure

> Details of the acts approving the tariff for the current year

> TARI Regulations or regulations for the application of a fee of a corrective nature issued pursuant to Article 1, paragraph 668, of Law no. 147/13;

> Accepted payment methods

> Deadlines for payment of the tariff for the current year;

> relevant information in case of late or omitted payment, including the indication, where applicable, of the late payment interest rate and/or penalties and/or sanctions, as well as all useful information to proceed promptly with the payment of the amount due;

> procedure(s) for reporting errors in the determination of amounts charged, and errors and/or changes in data relating to the user or the characteristics of the user relevant for the purpose of measuring the tariff, with related forms, including forms for requesting refunds;

> indication of the possibility of receiving collection documents in electronic format as well as the relative activation procedure;

> any communications to users by the Authority relating to significant interventions to modify the regulatory framework or other communications of a general nature intended for users; in such cases the text of the communication is made known to the manager through the Authority's website and must be published on the website of the subjects referred to in the previous paragraph 2.2 within 30 (thirty) calendar days from publication on the Authority's website --> At the moment there are no communications in this regard