Kit Distribution of the separate collection bins

The office of Sistema Ambiente is on Via delle Tagliate III Trav. IV Borgo Giannotti (LU) at the main seat of Sistema Ambiente SpA

Open to the public

Power of Attorney Form: to be completed where the taxpayer authorises another person to act on their behalf

  • Activating a new account
    • Household Account – You may only collect the recycling bins once you have activated your waste collection contract. To activate the contract, you can visit the waste charge office in Borgo Giannotti during the following opening hours, Please contact our call centre on the freephone number 800 275445 to book an appointment at our office, use the online service via this link to submit your application electronically, book an appointment via the virtual helpdesk at this link, or email the relevant form to tariffarifiuti(at)sistemaambientelucca.it
    • Non-Domestic Users – You can request separate waste collection bins by downloading the form from the ‘Documents’ section, but only after you have activated your waste collection contract. To activate the contract, you can visit the Tariff Office in Borgo Giannotti during the following opening hours, Please contact our call centre on the freephone number 800 275445 to book an appointment at our office, use the online portal via this link, or email the relevant form to tariffarifiuti@sistemaambientelucca.it. You will then be contacted by a representative who will arrange for the bins to be delivered free of charge to your home.
  • Termination of service
    • Domestic users with bins and/or wheeled containers for green waste and garden clippings and/or compost bins:  Termination of the service entails the obligation to retain the equipment provided on loan for use, except in the following cases, in which it must be returned:  - relocation to a property situated in the Historic Centre or equipped with communal waste bins; - moving out of the Municipality of Lucca; - opting for direct waste disposal as set out in Article 25, paragraph 3 of these Regulations.” Please note that, pursuant to Article 36, paragraph 3 of the regulations governing the application of the relevant tariff, failure to return equipment provided on loan will result in a penalty of €50.00. Information on terminating your service
    • Non-domestic customers with waste bins: Before the service can be terminated, the customer must return all bins in their possession, together with a Transport Document, to the Kit Distribution Office (see opening days and times above). The receipt issued upon return of the equipment must be presented at the TIA counter (see days and times) when the service is terminated. Please note that, pursuant to Article 36(3) of the regulations governing the application of the relevant tariff, failure to return equipment received on loan will result in a penalty of €50.00. Information on terminating your service
    • Non-domestic users with wheeled bins (capacity 120/240/360 litres and/or metal skips) - Before the account can be closed, the account holder must send an email to tariffarifiuti(at)sistemaambientelucca.it requesting the free collection service for wheeled bins and/or metal skips. At the time of collection, together with a Transport Document, the operator will ask you to sign a document confirming the return of the equipment, which must be presented at the TIA counter (see days and times) when the service is terminated. Please note that, pursuant to Article 36(3) of the regulations governing the application of the relevant tariff, failure to return equipment received on loan will result in a penalty of €50.00. Information on terminating your service
  •   Transferring an Account to another property in the suburbs of Lucca
    • Recycling bins must be moved from one property to another, and when signing the new contract, the user must sign to confirm the handover of the equipment.
  •  Transferring a Residential Account from the Historic Centre to the suburbs of Lucca
    • Users moving from a property in the historic centre to a property on the outskirts of the Municipality of Lucca must only collect the recycling bins once they have activated their waste collection contract. To activate the contract, you must contact our call centre on the freephone number 800 275445 to book an appointment at our offices, use the online portal via this link to submit your application electronically, book an appointment via the virtual helpdesk via this link, or email the relevant form to tariffarifiuti(at)sistemaambientelucca.it
  • Transferring a Residential Account from the Suburbs to the Historic Centre of Lucca
    • Users moving from a property on the outskirts of the Municipality of Lucca to a property in the historic centre must return all the recycling bins in their possession to the System Ambiente Kit Distribution Office at Via delle Tagliate III, Trav. IV, Borgo Giannotti (LU) on the days and at the times indicated above. The receipt issued upon return of the equipment must be presented at the TIA counter or sent by email together with the relevant form.
  •  Apartment Buildings
    • Residents may choose, in agreement with the property manager, between two methods of waste disposal: either via communal bins or by placing out individual bins. It is not possible to mix wheeled bins and individual bins. This decision must be communicated to the waste management company using the appropriate form
  •  Replacement of Damaged Equipment
    • Users in possession of a valid identity document may go to the counter at the Kit Distribution Office and have equipment damaged due to age or misuse replaced, provided they return the equipment in their possession. The staff member at the Kit Distribution Office will replace one container per type (once a year only); any subsequent replacements will be subject to a charge in accordance with the current price list. As regards the replacement of damaged equipment for non-domestic users/block of flats, a specific form available on the company website at the following link must be completed. For the latter, the delivery of new equipment and the collection of damaged items is carried out by Sistema Ambiente at the customer’s premises by prior appointment.
  • Delivery of equipment following theft and/or loss
    • Customers who have had their equipment stolen or lost and who wish to receive a new bin (25/30/50-litre wheelie bin or trolley bin) must, at the time of collection, either in person or through an authorised representative, present a copy of the theft report filed with the relevant authorities; the equipment will then be reissued free of charge. Replacement will not be provided free of charge without this documentation.
  • Damage to wheeled bins
    • In the event of damage to the bin caused by the company providing the emptying service, the equipment will be replaced free of charge.
    • In the event of damage caused by third parties, the equipment will be replaced free of charge only after a report of the damage has been filed with the relevant authorities.
    • In the event of damage resulting from improper use, the equipment will be replaced upon payment of the amount set out in the current price list.
    • If the container has a capacity of 360 litres, the wheeled bin will be automatically replaced with a 120-litre or 240-litre bin (only if used for the disposal of garden waste, organic waste and glass).